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1. Terms of Service

Last Updated: October 31, 2025

Service Provider:

  • Company: Envoo d.o.o., matična št. 6195407000, davčna št. SI45695539
  • Registered office: Cesta dolomitskega odreda 10c, 1000 Ljubljana, Slovenija
  • Contact: info@relayplan.com

1.1. Service Description

RelayPlan is a multi-tenant SaaS application for managing projects, warehouses, working hours, employees, vehicles, and related business operations (the “Service”). Mobile applications (iOS/Android) form part of the ecosystem.

1.2. Eligibility and Registration

  • The user confirms they are legally capable and authorized to enter into a binding contract on behalf of a business entity.
  • The user must provide accurate information during registration and is responsible for maintaining the confidentiality of their access credentials.

1.3. Accounts, Subscription Plans, and Pricing

  • RelayPlan offers multiple plans, including a free tier limited by credit usage.
  • Prices may change. Users will be notified at least 30 days in advance (via email or in-app notice). If you do not agree with new prices, you may cancel before the effective date.
  • Prices exclude applicable taxes unless otherwise stated.

1.4. Payments and Billing

  • Payments are processed via Stripe. By paying, you agree to Stripe’s Terms of Service and Privacy Policy.
  • Subscriptions are prepaid and renew automatically unless canceled before the renewal date.
  • Failed or overdue payments may result in temporary suspension or termination of access.

1.5. Cancellations, Refunds, and Plan Changes

  • You may cancel your subscription anytime via the admin console. Cancellations take effect at the end of the current billing cycle.
  • Unless otherwise required by law, no refunds are issued for partial usage, unused credits, or downgrades during an active billing period.
  • Plan upgrades are billed pro-rata; downgrades apply at the next billing cycle.

1.6. Intellectual Property Rights

  • All source code, design, documentation, and trademarks of RelayPlan are owned by the Provider or its licensors.
  • Customers retain rights to their own data and content uploaded into the Service.

1.7. License and Acceptable Use

  • The Provider grants a non-exclusive, non-transferable, revocable license to use the Service for lawful business purposes.
  • Forbidden: illegal use, hacking attempts, security circumvention, scraping, spam, IP rights violations, processing of special categories of data without a legal basis, or high-risk activities without prior written consent.

1.8. Customer Data and Responsibilities

  • Customers are solely responsible for the legality, accuracy, and lawful basis for processing any personal data they enter.
  • Customers confirm they hold all necessary rights and permissions for any uploaded content.

1.9. Privacy and Data Protection

Processing of personal data is detailed in the Privacy Policy and Data Processing Addendum (DPA), both of which form part of these Terms.

1.10. Availability, Maintenance, and Changes

  • The Provider aims for high availability. Scheduled maintenance may occasionally affect accessibility (typically outside business hours).
  • The Provider may introduce or modify features, including beta functions. Material changes are communicated in advance.

1.11. Support

  • Support is provided via [info@relayplan.com] or in-app. Response times depend on the user’s subscription tier (see SLA section).

1.12. Warranties and Limitation of Liability

  • The Service is provided “as is.” The Provider makes no warranties of uninterrupted or error-free operation.
  • The Provider is not liable for indirect, consequential, or lost profit damages. Total liability is limited to fees paid in the last 12 months.

1.13. Force Majeure

The Provider is not liable for failure to perform due to events beyond reasonable control (force majeure).

1.14. Termination

The Provider may suspend or terminate access for material breaches of these Terms or the AUP, following notice (except in urgent cases).

1.15. Subcontractors and Assignments

The Provider may engage subcontractors (e.g., hosting, email, payment processing) but remains responsible for their compliance.

1.16. Governing Law and Jurisdiction

These Terms are governed by the laws of Slovenia and applicable EU law. Disputes shall be resolved amicably; otherwise, the competent court in Ljubljana has jurisdiction, unless mandatory consumer law dictates otherwise.

1.17. Consumers

If you are a consumer under EU law, you may have additional statutory rights (e.g., right of withdrawal). For immediate digital delivery, you acknowledge and consent to the start of the service and understand the right of withdrawal may be lost.

1.18. Amendments

The Provider may update these Terms periodically. Significant changes are communicated in advance; continued use after the effective date constitutes acceptance.