How can we help?

Found a bug, missing a feature or stuck on something? Tell us here and the support team will pick it up. We usually reply within one working day.

Quick help by area

The how-tos people ask us about most, taken straight from the RelayPlan documentation. Pick an area, or open the full guide for screenshots and detail.

1. 1Open relayplan.app/login and sign in with the credentials your administrator gave you.
2. 2Open the profile menu in the bottom-left corner and choose Settings.
3. 3Check your name and email, and set your interface language.

Fastest start: add users, create cost centers, enter your key warehouse items — then start tracking hours.

1. 1Open HR → Users and click Add user.
2. 2Fill in their details and choose a role — administrator, HR manager, team lead, stock manager or worker.
3. 3Save. The user gets an invitation, if invitations are enabled.

One administrator cannot change another administrator’s password or remove their rights.

1. 1Open Cost centers and click Add new location / cost center.
2. 2Enter the name, code and address.
3. 3Mark it permanent if it is ongoing, like an office, then save.

Pick a name field teams recognise at a glance, for example FTTH – Vodnikova – 2025.

1. 1Open HR → Users and select the employee.
2. 2On the Hours tab, review everything they have recorded.
3. 3Adjust hours, sick leave and holidays where needed.

Hours come in two ways: entered on the web by an administrator or HR, or recorded by employees in the mobile app.

1. 1Create categories, for example Connectors, Cables, Tools.
2. 2Add items with a unit of measure, SKU and minimum stock level.
3. 3Enter initial stock, or post it through Orders. Use Multi-transfer to move several items at once.

Unused material coming back from site is a Return; material used up gradually is a Partial write-off.

1. 1Create an order with the supplier, the items and the cost center.
2. 2Send or export the purchase order, if your process needs it.
3. 3When the goods arrive, record the receipt to post the stock.

Important: the status shown in the orders list is the one that counts.

1. 1In HR → Schedules, click Add assignment / new workday.
2. 2Select the workday and the cost center, then save and continue.
3. 3Add the employees who will work that day.

Tip: copy an existing workday and adjust it — much faster than building a schedule from scratch.

1. 1Open Multi-transfer in the warehouse module.
2. 2Select the recipient — the employee who will hold the equipment.
3. 3Choose the items and quantities, and save. They now appear in that person’s personal stock.

When equipment comes back, record it as a Return so it rejoins the warehouse.

1. 1Open Vehicles → Add.
2. 2Enter the plate, make and model, year and mileage.
3. 3Add the registration, technical inspection and vignette dates, set reminders and assign a driver.

Record services with the date, type, amount and invoice, and refuelling with the quantity, price and location.

1. 1Open Quotes and invoices → Issued invoices and click New invoice.
2. 2Pick the client and cost center, then Add line items — net, VAT and total update as you go.
3. 3Save, then click Send to email it with a preview of the document.

Line items, dates and amounts are edited on the invoice itself — the send window only changes the covering text.

1. 1Install RelayPlan from the App Store or Google Play.
2. 2Enter your tenant name — usually your company name, as in company.relayplan.app.
3. 3Sign in with your web app email and the password set by your administrator.

Lunch is one tap and records 30 minutes automatically; you can edit the current day if something needs correcting.

1. 1Enter your company details — name, address and tax ID.
2. 2Upload your company logo.
3. 3Choose which languages your users and employees can pick from.

Each user still sets their own interface language in their profile.