Control costs

Live job costing from labour, materials and machines.

Manage teams

Plan people, hours and schedules in one place.

Track materials

Know exactly what you own and where it is.

Run projects

One system from kickoff to closeout.

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5. SLA – Service Level

Target availability, support response times and incident handling.

Last updated: 31 October 2025

5.1. Availability

  • Target monthly availability: 99% (excluding: announced maintenance, force majeure, sub-processor issues outside our control, incorrect use by the Customer).

5.2. Support

  • Standard: response within 1–6 business days.
  • Pro: priority channel, response within 1–3 business hours.
  • Enterprise: as agreed (SLA annex).

5.3. Incidents and escalation

  • Critical outages: immediate escalation and notification via the status page or info@relayplan.com.
Last updated: 31 October 2025
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